Terms & Conditions

A legal disclaimer

Effective Date: 10 September 2025

Welcome to Hays Fitness & Nutrition! By accessing or using our website, services, and/or products, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our website or engaging in any personal training services. If you do not agree to these Terms, do not use our services or website.

1. Introduction

These Terms govern your use of Hays Fitness & Nutrition’s website (www.haysfitness.net) and any related services, including personal training sessions, online programs, and other fitness resources. By accessing or using our services, you agree to be bound by these Terms.

We reserve the right to modify, update, or change these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.

2. Services Provided

Hays Fitness & Nutrition offers personal training services, including but not limited to:

In-person personal training sessions: One-on-one or small group sessions.
Online training programs: Custom workout plans and fitness guidance.
Consultations and assessments: Fitness evaluations and goal-setting.
Nutrition guidance: General nutritional advice (if applicable).

All services are provided based on the availability and schedule agreed upon between the client and Hays Fitness & Nutrition.

3. User Registration and Account

To access certain features of our website, such as booking personal training sessions or purchasing services, you may be required to create an account. When registering an account, you agree to provide accurate, current, and complete information and maintain the security of your login credentials.

You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately if you suspect any unauthorized use of your account.

4. Booking and Payment

A. Booking Sessions

Personal training sessions can be booked through our website or by contacting us directly.
Session availability is subject to the trainer’s schedule. We will do our best to accommodate your preferred times, but all bookings are subject to confirmation.
Once a session is booked, it will be considered a binding agreement between you and Hays Fitness & Nutrition.

B. Payment

All payments for personal training sessions, programs, and packages must be made in advance, either via credit card, bank transfer, or another approved payment method.
Prices for our services are available on the website and are subject to change. You will be notified of any price changes before your next booking.
For packages or subscription services, payments will be automatically billed on the agreed-upon date (e.g., monthly, bi-weekly). By purchasing, you authorize these recurring payments.

5. Cancellations and No-Show Policy

We understand that life can be unpredictable, so we have the following policies in place for cancellations and no-shows:

Cancellation Policy: Clients must cancel sessions at least 12 hours in advance to avoid being charged. If you cancel with less than 12 hours' notice, you will be charged for the full session.
No-Shows: If you fail to show up for a scheduled session without prior notice, you will be charged the full session fee.

6. Refunds and Money-Back Guarantee

Please refer to our Refund Policy for detailed information about cancellations, refunds, and money-back guarantees.

7. Client Responsibilities

When using our services, you agree to:

Be truthful and accurate: Provide honest and accurate information regarding your health, fitness, and any medical conditions that may affect your training.
Health status: Inform your personal trainer of any injuries, medical conditions, or changes in your health status before beginning a program.
Commitment to your training: Follow the instructions provided by your trainer and actively participate in the services we provide.

Failure to comply with these responsibilities may result in a termination of services at the discretion of Hays Fitness & Nutrition.

8. Health and Safety Disclaimer

Our trainers are experienced professionals, but the services we provide do not replace medical advice. Always consult a healthcare professional before starting any new fitness program, especially if you have a pre-existing medical condition, are pregnant, or have any health concerns.

By participating in any personal training sessions or using our fitness services, you acknowledge that you do so at your own risk and agree to release Hays Fitness & Nutrition and its staff from any liability for injury or health issues that may arise during or after participation in our services.

9. Intellectual Property

All content on our website, including text, images, videos, training programs, and other materials, is the property of Hays Fitness & Nutrition and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute any of our content without prior written consent.

10. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Limitation of Liability

To the fullest extent permitted by law, Hays Fitness & Nutrition shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services, website, or any content or materials provided by us.

This includes, but is not limited to, any injury, loss, or damage incurred as a result of your participation in training sessions or the use of any fitness programs or advice.

12. Indemnification

You agree to indemnify and hold harmless Hays Fitness & Nutrition, its employees, contractors, agents, and affiliates from any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of your use of our services, violation of these Terms, or any infringement of the rights of any third party.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Your Jurisdiction. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Your Jurisdiction.

14. Termination

Hays Fitness & Nutrition reserves the right to suspend or terminate your access to our services at any time, without notice, for violation of these Terms and Conditions or any other conduct that we, at our sole discretion, believe is harmful to the website, business, or other users.

15. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services, we encourage you to contact us directly so we can resolve the issue amicably. If a resolution cannot be reached, the dispute will be resolved through binding arbitration, in accordance with the rules of [Arbitration Association or Legal Institution].

16. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Hays Fitness & Nutrition regarding your use of our services.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full effect.
Force Majeure: Hays Fitness & Nutrition is not liable for any delays or failures in performance caused by circumstances beyond our control, including but not limited to acts of God, government actions, or network failures.

17. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us through our site.

By using our website and services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services or website.